Contact; Invalid length for a Base-64 char array or string. Hello there. Sometimes a simple restart works miracles! Alexa Having Trouble Understanding Right Now – Solved. There may even be an issue on Amazon's end. Wondering about the best Alexa speakers and smart displays for your needs? For a few weeks, maybe a month, my Echo, upon hearing "Alexa . Message Metadata contains a reference that cannot be resolved. The symptoms of this issue are a red light and Alexa constantly telling you: “Sorry, I’m having trouble understanding you right now. She says she's having trouble "understanding now (unspecified) and to please try a little later." Michael Archambault is a technology writer and digital media specialist. Check the Wi-Fi connection. Last problem: Jan. 6, 2021 at 7:44 p.m. Thank you for raising this issue. When the Alexa service is unavailable, you’ll get a reply from Alexa saying she’s “having trouble understanding right now – please try again later”. The problem might be on Amazon's end. For example, "play Radio 1 on the BBC" to play Radio 1. ." Alexa is Amazon's digital voice assistant, which can be used with Amazon devices, including the Amazon line of Echo products. Please try a little later”, there’s most likely a problem with your Wi-Fi. VoiceBrew covers that, too! ... "The Alexa service is now operating normally." 3. Here's what's behind this problem and how to fix it and get Alexa back to work. Your Wi-Fi might be available, and the internet might be streaming, but that's no help if your Alexa-enabled device is too far away. Please try a little later”! Here's how to access Alexa's voice commands on iOS. Restarting the Echo device may be all you need to do. Please let us know how you get on. “I’m having trouble understanding you right now. Alexa, why are you not working? Many times I say Alexa, my Sonos Beam will say “Sorry I’m having trouble understanding right now, please try again later.” But when I say Alexa again right away it’ll work fine. Now, remove Voice Services for all voice-enabled Sonos devices under the Amazon Alexa menu in the Sonos app, one room at a time. Reply Skip to content. Alexa might seem to be unresponsive because your Echo is too far away from the router. What Is the Amazon Echo Input and How Does It Work? Failing all of that, please submit a diagnostic and respond with the confirmation number. I solve this problem by unplugging and re-plugging it in. How to Fix It When Your PS5 Wi-Fi Is Slow, Make sure the Alexa-enabled device is in Wi-Fi range, Reset the Alexa-enabled device to factory defaults. Alexa, why have you ruined Christmas?The digital assistant is designed to make life a little bit easier but many Britons were disappointed on Christmas morning as they Issues arise when Alexa loses connectivity to the internet. But if you are having issues with Alexa, it’s definitely worth checking for a system update. Move it closer to the router and see if this solves the problem. My network is fine so I’m not sure what’s issue. It might be a temporary issue caused by some hardware or software malfunction. It could be because you lost the wireless connection, or perhaps your internet service is down. Echo devices connect to dual-band Wi-Fi (2.4 GHz/5 GHz) networks that use the 802.11a/b/g/ n standard. The "I'm having trouble understanding you" error occurs when an Amazon Echo device has trouble contacting the Amazon servers to help decipher and understand what you're saying. Make sure you're using the power adapter that was included with your device. Hold up a couple of hours and after that take a stab at asking Alexa something once more Every now and then, Alexa can go down because of an issue on Amazon's end. Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. Contact Amazon support to see if the company is experiencing any issues. Alexa Red ring, says “Sorry, I’m having trouble understanding you right now. Alexa can answer questions, tell you traffic or weather information, play news reports, initiate phone calls, play music, manage your grocery list, purchase items from Amazon, and more. It’s a sinking feeling when Alexa responds with an apology. Check that your device isn't muted. I created VoiceBrew to help people get more out of the Amazon Alexa voice assistant. The Web Management Service could not be started (2147483656) Move it closer to the router. If your Alexa is glowing red and says, “Sorry, I’m having trouble understanding you right now. Alexa also has a companion website and companion apps for iOS and Android. Turn it off and on. Resetting the Alexa-enabled device back to factory defaults may fix the issue. VoiceBrew can help you discover even more ideas for how to make the most of your new Alexa device, from learning how to set it up for the first time, to setting helpful alarms, enabling skills (flash briefings, anyone?! Is your internet down? If Wi-Fi is down, reset it and see if that gets Alexa working again. Please try a little later." It could be because you lost the wireless connection, or perhaps your internet service is down. However, it appears a number of … Alexa doesn't respond or says she can't understand you. Make sure Alexa is still connected to the internet. Plus, a tip for using Alexa on your phone to control your home from anywhere. Please try again later!” This is how Alexa reacts on many Echo and Echo Dot smart-devices at the moment. Make sure you have an active internet connection. I tried to reset it but it kept saying the wifi password was incorrect. There are so many life-changing ways to use Alexa, but most people aren’t familiar with all of the things Alexa can do. Recently a lot of Alexa users get frustrated when they find out Alexa can't respond to their simple requests and repeats the phrase. While reliable, sometimes issues arise with Alexa, and users hear the message, "Sorry, I'm having trouble understanding you right now. Restart the Alexa-enabled device. lights up in red and says "I'm sorry, I don't understand right now, try again later" (something like that). Make sure the Alexa-enabled device is in Wi-Fi range. VoiceBrew is reader-supported. ORIGINAL STORY:Amazon Echo is the firm's range of smart speakers that have its assistant, Alexa, built-in. Not only users and their devices in Germany are affected, but also users from neighboring European countries have responded on Twitter, Reddit and Co. posting error messages. Disable the Sonos skill in the Alexa app. Or, visit DownDetctor to see if there are any Amazon outages. If you see the dreaded yellow or amber lights, follow the usual diagnostic steps. – I’ve worked in the IT industry for around 10 years now on and off, from my apprenticeship through to my full-time job. Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. Just say “Alexa, check for software updates.”. They said: "If anyone is having problems with Amazon Echo #Alexa A hard reset got mine working again" Not everyone seems to be having the problem however, with one … As that has not worked, please see this thread here. I'm fed up with Alexa. When you buy through links on our site, we may earn an affiliate commission. After it speaks so, do you sometimes wonder, “what does red light on Echo show mean”? It was an Alexa cho 3rd generetion. VoiceBrew was created to help people get more out of their Amazon Alexa devices. port135.com Menu. But this should not happen to you on a regular basis, so if it does try one of the fixes below. Get the Latest Tech News Delivered Every Day, Alexa Not Responding? Check the internet connection. It wasn’t as everything else was working on it. Please try a little later." Issues arise when Alexa loses connectivity to the … So I unplugged it for 30 seconds,let it reconnect and now its working fine. I wondered if anyone else has had this happen. Whether you’re just setting up your first Alexa speaker or smart display or you’re a seasoned pro looking for advanced tips, VoiceBrew can help. Visit the Amazon Alexa help page. Alexa told users that she was "having trouble understanding". To check: Your Alexa device should download software updates automatically when connected to the internet. Whatever the reason, there are some simple troubleshooting steps to try to fix the issue. Solved: Alexa says “Sorry, I’m having trouble understanding you right now. Useful if you were missing having these as your alarm due to the BBC dropping support for TuneIn 8 Alexa Settings That Will Seriously Upgrade Your Alexa Experience, VoiceBrew 22: The 22 Best Things To Do with Alexa Today. Please try a little later.” Steps to try: Have you tried turning it off and on again? Alexa doesn’t understand. . Ask Alexa for something , here I asked about about the weather. So what's the reason behi Alexa having trouble understanding right now? VoiceBrew’s heart and soul comes in the form of a daily tip delivered via email, so start making the most of your Alexa device and sign up for our free newsletter today. A simple restart is a tried-and-true tech troubleshooting method. Tap the Echo smart speaker device that’s giving you problems, Check if the device is connected to the internet (if it says “Device offline” at the top, that means it’s not connected), If your Echo is offline, make sure it’s in range of your wifi router and try reconnecting to wifi by tapping “Change” to the right of “Wifi Network”. You’d be surprised how often this works. Just noticed that custom actions are now available in Routines in the UK. I have several Alexa devices and was having problems with connecting to the internet on one I had just bought. Then it comes up in blue with the "Hello" and works. One user, Paul Foster, posted a video of his Echo failing to work. If so, Alexa won't be able to work. By signing up for VoiceBrew, you’ll receive a free daily email with one actually awesome thing to try with Alexa. If it isn't, take steps to restore your internet connection. Does your Alexa say somewhat a similar or exactly the same thing? Or how to get started with an Alexa smart home? And you won’t need to sign in again or anything like that, it’s super easy. Amazon offers a wealth of Alexa troubleshooting information along with chat help and forums. Alexa keeps saying “sorry, trouble understanding you right now. August 2020 This way we can identify the cause. The light indicator is red when your device is muted. “I’m sorry, I … The first step is to check your router. Instead, those commands are beamed up to Amazon’s servers, where they are processed. See if your internet is up and running. Her expertise includes social media, web development, and graphic design. Make sure the Alexa-enabled device is in Wi-Fi range. DO NOT re-enable the skill, leave it disabled. A little later she's still having trouble. Reset the Alexa-enabled device to factory defaults. If your Echo devices remains unresponsive, follow Amazon’s instructions to reset it. You have already taken some good steps in an effort to resolve the issue. His work has appeared in Mobile Nations, Amazon’s Digital Photography Review, PetaPixel, and other outlets. Please try a little later” These troubleshooting steps apply to Alexa in use with Amazon products, such as the Echo, Echo Dot, Echo Show, Echo Flex, Echo Auto, Echo Studio, and more. The "I'm having trouble understanding you" error occurs when an Amazon Echo device has trouble contacting the Amazon servers to help decipher and understand what you're saying. For instructions choose your browser : Fix DNS Problems. If you are having trouble updating your device, restart it by unplugging it and plugging it back in. Your Echo might be having a software issue that it can't resolve on its own. I'm having trouble understanding right now. I … Causes of Alexa Not Understanding Errors . Find Out What to Do, Kittichai Boonpong / EyeEm / Getty Images, How to Fix 'Alexa Not Understanding You Right Now', How to Fix 8 Common Alexa and Amazon Echo Issues, How to Fix It When the Alexa App Says the Echo Is Offline, How to Fix It When Alexa Won't Connect to Wi-Fi, How to Fix Alexa Multi-Room Audio Not Working or Unreachable, How to Fix the PS5 'Cannot Connect to the Wi-Fi Network' Error, How to Connect Amazon Echo to Your Sonos Speakers, How to Use Alexa's Drop-In for Intercom and Announcement Features. Whether you’re looking for a general Alexa guide or to upgrade your smart home with Alexa-enabled lighting, or just wondering which products have Alexa integrations, you’ll find the information here. … ), setting a bedtime routine with Alexa, or even using fun, advanced integrations with IFTTT. A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. Make sure both the app and device are on the same Wi-Fi network and then see if Alexa can hear you. This seems to work for playing BBC radio stations. Christine Baker is a marketing consultant with experience working for a variety of clients. Remember that your Echo speaker doesn’t transcribe your voice commands on the device itself. A glowing blue line should appear, (if it doesn't, skip to How to Enable Alexa), signifying Alexa is ready to hear you. Article from loudfact.com. So if this is the first time you experience this error message from Alexa, you might just need to wait a little bit for Alexa to come back online. How to use Alexa’s voice support on your iPhone, right now. Try these troubleshooting steps in the order presented to narrow down your issue and get Alexa listening again. From time to time, Alexa can go down due to an issue on Amazon’s end. You may be able to find your answer there. See if the problem is on Amazon's end. 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